Kunnect Software Customer Relationship Management
Kunnect has been empowering small and mid-sized call centers since 2007 with its one of the best call center software, the XVP – Hosted Call Center Solution. This web-based and affordable software can be used all over the world by the different industries. However, it is ideal for companies such as banking and mortgage, hospitality, telecommunications, as well as healthcare markets.What is Kunnect? Well, it is the leading provider of cloud-based telephony software. In fact, they revealed its WebAgent 1.0 software recently for use with their XVP – Hosted Call Center Solution. WebAgent allows call center agents to access the CRM system of their company from any web browser. The software of the Kunnect has long integrated with CRM software with no custom programming. However, today, WebAgent makes the software easier to use.
The Kunnect’s WebAgent is the successor of the current FAT32 User Screen software. This software works with any browser to offer call center agents the access to the CRM system. With this software, no more downloads is needed. This software also sets the highest standard for remote and home-based call center software, thanks to its ease of deployment and overall efficiency.
Talking back to the XVP – Hosted Call Center Solution, your call center will get an unlimited calling plan with Kunnect that comes with a comprehensive and continuous support which is actually based on US. In that way, if you are an owner of the call center company, you can assure that your call center managers will get the help they needed by the time they will need it. The best thing about the XVP – Hosted Call Center Solution is that all the Kunnect modules such as inbound, outbound, call monitoring, recording, and more are included in the base price. In other words, there will be no hidden costs.
Today, a lot of businesses are reasonably hesitant to offshore call center services since most of them would prefer to keep their business in the country of US. However, with the Kunnect’s XVP – Hosted Call Center Solution along with the new WebAgent, it allows businesses to provide a high quality user interaction. This is very possible for a home-based worker since less than they had to pay to support an employee at a large facility.
In addition to that, you will get the features along with the benefits of some of the more costly software on the market at an affordable monthly price, thanks to the Kunnect’s XVP – Hosted Call Center Solution. These features would basically include the reductive dialing, outbound call center, call center scripting, FTC compliance, digital recording, interactive voice response, skills based routing, and many more. These very useful features you can get are the reasons why the XVP – Hosted Call Center Solution is highly recommended for any small and mid-sized business who are planning to optimize their call center operations by investing in a simple and affordable call center software since the flexibility and cost-effectiveness of this software line up perfectly with the trends that are presently affecting the call centers companies.
