HEAT Software Customer Relationship Management
HEAT is an amazing help desk customer service software by FrontRange Solutions. This versatile software is designed not only to synchronize but as well as streamline every single process of an organization. You would be able to manage invoices and payments, keep a track of the office technician supplies and even get to control the back-end administration. HEAT is very easy to use and is integrated with several features which make the task of providing services and support to online customers very convenient. You would be able to save plenty of money as with this help of this software you would need less labor and less hardware. HEAT will help you improve the quality of your customers support services and that of the interactions with them.
HEAT is packed with several features and advantages that can help the business to increase its business performance, reduce cost of operations, and stimulate growth in size and financial standing. One very good advantage of the HEAT software is that it can be easily installed on any system. Not only that, you could configure it according to your exact needs and requirements and that also within a matter of seconds.With HEAT you would be able to log and keep a track of all the customer service calls. It comes with a feature called “call template” which enables you to log general calls faster.
You can either update call tickets, which are available or have them automatically updated with the help of an email or any relevant text file. The messaging center could also respond to the call ticket requests and even add notes to the calls at present. In this way, HEAT would save your time by moving away the calls from your system which are not very urgent and at the same time it would ensure that your customers are eventually looked upon.
With the detailed statistics features available in the software you would be able to keep a track of the progress and monitor the customer service metrics easily. It would be even better if you let this feature running in open in the office so that everyone could see the progress reports.
In the answer wizard feature which is integrated in the software you would find more than 200 predefined reports to business questions. Using the answer wizard is very easy and you don’t even have to know much about these reports. Just run the wizard and follow the instructions which appear on the screen and soon you would get the required report.
HEAT is ITEL verified software, which is designed to help an organization by reducing its cost of services, increasing the productivity of the technicians and helping in providing best services to the customers. For those organizations in the market which require powerful customer support, better help desk system, and a complete call center solution, HEAT is the perfect product. HEAT would be most useful for those companies which require more than 10 agents on their systems. These industries include public sector, travel, hospitality and property management.
