Consona Knowledge Driven Support Software
The Consona Knowledge Driven Support is a solution for knowledge management. This type of software is even the very first system which is combined with case tracking and knowledge management for business owners to use. This kind of partnership supports the agents when it comes to resolving their tickets in a faster way. From all the important resources that are at reach, the support personnel in a business entity will be more armed for the analytics. In such a way, it is possible for them to deliver for high quality of service levels.
What is the best thing about this knowledge management solution? Perhaps it is the fact that it offers customer support, sales automation, call center skills, and help desk all in one suite. This is ideal software for the medium up to large scale enterprises. After all, if there is technical support and customer service, it will be a true help. In fact, everything will be accessible through the single workbench. There will be no need for more data searching which is scattered in other locations.
There are some who like the Consona Knowledge Driven Support because of the fact that it has the KCS stamp approval. What does it mean with that? Basically, it means that the software really complies with the quality standards which are established by the Service Innovation Consortium. Aside from that, it even passes for the demo assessment of the KCS v4.
How about the end result of the Consona Knowledge Driven Support product? Well, this software offers efficient and seamless operation for knowledge management. With its knowledge driven kind of support, it can right away be installed on the server premise and could also be accessed all over the web. The Consona also offers for flexible pricing options. This is simply fair. In the event that you are feeling fancy about it, it will be okay to update the Consona Knowledge Driven Support software into a full service one. If that is the case, there will be premium support given to you including their application services.
Talking about its knowledge management function, this is arranged by some of the largest customer support organizations and service in the world. In fact, the Consona Knowledge Driven Support is an ideal software solution for those companies that are offering call center in multi-channel. The help desk will be a great help to support the complex services and products.
Now, the Consona Knowledge Driven Support also has accurate and quick resolutions. In such way, it will improve the loyalty and satisfaction of the customers. It will lead for lowering costs of your business. With improved resolution rates, it leads for fewer declines of the service requests. Knowledge-Centered Support serves as the rescue with its support operations. It captures the byproduct as it resolves issues with the customers and later on improves the content based for usage and on demand at the same time.
Take note that the Knowledge-Centered Support of Consona is not the same with other conventional type of approaches because it values for customer satisfaction.
