Freshdesk Customer Relationship Management
Freshdesk is a system that makes client service very easy and simple by centralizing all client communications into just one, affordable, internet-based solution. Telephone calls, emails, web conversations and even outreach for social media are extensively supported by this system. By providing real, multi-channel client service, Freshdesk harmonizes every client discussion into a central, easy to use interface, assisting client service agents faster and facilitates the addressing and resolution of trouble tickets.
Freshdesk can work with businesses and organization across channels and industries. Small-scale businesses can use Freshdesk’s scalability and flexibility to continue growing. The expansion of the organization requires the right business solution that will enhance engagement and business performance. This affordable system has so many industry applications. It can be used in the construction, non-profit organization, distribution networks, professional services, manufacturing, property Management, medical, retail, and other vertical markets.
Whether the connections takes place through email or by telephone, through web chats or arrive through social-networking sites such as Facebook or Twitter and MySpace, Freshdesk guarantees client service concerns are given to the specific team member at once, enhancing reaction time, client assistance and service employee’s performance.
Since the solution is completely internet-based, Freshdesk enables you to control several teams, work flows and escalation processes. It also can handle several products and manufacturers and contains several languages and time zone capabilities. Its affordable cost per month model gives it excellent suitability for almost all types of industry such as insurance, IT, utilities, retail, services and many more.
The most attractive aspect of the solution is the way it performs several procedures to enable client service to be streamlined and quick as possible. The dispatch’r instantly tracks tickets to the specific service agent, while the Supervisor consistently examines open tickets after which he brings them up to the Manager should they not be resolved within delineated Service Level Contracts. Using Situation Automations, daily routine projects can be finished by a single click.
Freshdesk also provides smooth, very easy to use customer-facing elements like a self-service website, an information portal and public forums in order that clients can monitor their tickets’ status, find alternative solutions online and discuss or even select concepts.
Freshdesk is a user-friendly, cost-effective remedy that is excellently fitted for SMBs requiring to back up clients across various outlets.
Freshdesk makes client service very easy and simple by centralizing all client communications into just one, affordable, internet-based solution. Telephone calls, emails, web conversations and even outreach for social media are extensively supported by this system.
The customer relationship management (CRM) solution is packed with useful functionalities and modules. The Accounting and Financial modules are integrated to streamline activities and operations. With the aid of Freshdesk, the organization can easily track different raw transactions. Account Payable, Account Receivable, and the General Ledger use a singular database to allow single entry but multiple reflection.
Freshdesk integrates other operations and activities within the organization through the Facilities Management, Business Intelligence. Business Intelligence, Human Resources, Customer Management, Maintenance Management, Enterprise Resource Planning, and Supply-Chain Management. These modules are embedded in Freshdesk to improve the performance of the organization and ensure higher level of productivity.
