FieldAware is a fully-functional automation service for companies that do not have the sophisticated system used by big corporations. With its rich and intuitive field service capability, FieldAware brings the best of the business to eliminate errors and mistakes. It helps to promote a singular approach of a team to stimulate growth and higher productivity.
As a full-featured business management solution, FieldAware aims to control and manage the end-to-end processes of the business. It streamlines administrative and financial activities of the business, including scheduling, invoicing, customer service, and dispatching. As a result, the business management can focus on the productivity campaign rather than on routine tasks of the business.
Small-scale businesses to large corporations can benefit from the power of FieldAware. Manufacturing, retail, professional service like plumbing and electrical are using the business solution for the best benefit and advantage of the business. Simply, FieldAware simplifies the entire business processes to keep key players at peace.
Organizations can use the FieldAware software through a software-as-a-service license. For only $50 in a month, the cloud application is open for the access of the business management. Additional features are available for some fees. These would include Asset Management, Supplier Management, and Customer Portal.
Asset Management maintains modules and applications, such as Customer Asset/Equipment Management, Maintenance Scheduling and Delivery, and Warranty Checking. Supplier Management maintains Unlimited Suppliers Management, Purchase Tracking, and Margin Monitor of Supplier. FieldAware’s Customer Portal opens actual and real-time accessibility of contacts, online job management, and online invoicing capability.
As a web-based business solution, it can be accessed anywhere at anytime, as long as the Internet infrastructure. It can be deployed for the best accessibility of team members who are working in the field and for the team leader who manages operations back in the office. With regards to the customer support, technical problems and issues of the software application are attended by the support team.
FieldAware Software Customer Relationship Management
The Mobile application aids field workers who need to be updated with current orders and demands. Smartphones and other mobile devices can access the cloud application under a secured network. GPS locator provides the office manager an overview that helps in scheduling people to specific order and request.
Forecasting and reporting modules of FieldAware are important part of the business intelligence capability of FieldAware. It helps create analytics to hold the campaign of the business. These reports can be customized according to the current demands of the business. Referral tracking and email marketing help to promote the business and spread the market base of the business. Through the marketing automation system, it is easy for the business to grow its new customer base as it retains its existing customer network.
Customer service support module simplifies call center management. Email communication address anomalies and issues regarding services and products. It is very important for the business to keep an open communication pathway for the satisfaction of customers. FieldAware is equipped with the necessary tools in communication to receive messages, to create replies, and to deliver resolutions.
