3CLogic Software Enterprise Resource Planning
Innovative and highly recommended, call centers are now equipped with a software that can just make things plain simple. Hassle free without the stress and the drama, 3CLogic's Cloud Contact Center is the answer to totally customizable software that will enable you and your growing company to succeed.
A sharp solution to the rounded BPO industry, the Cloud Contact Center assures a powerful and effective contact center within your control and finger tips. Inbound and outbound call centers are able to make the most of their resources while at the same time being smart and well rounded when it comes to financial expenditures and investments.
Communication between lead management, client and partners are made seamless and streamlined so everything that needs to be communicated goes through the proper channels in a timely and impressive manner. The CRM integration and adaptability is also most impressive as it has bravely met the challenge of this particular prerequisite on said software. The real time and wide-ranging reporting, data analysis, and documentation also makes the Cloud Contact Center rank high among its competitors.
Telephony functions were really maximized and tested against the worst-case environment of the call center business and thanks to the smart use of other 3Clogic’s technologies like the V-TAG and its ever reliable VOIP and Web 2.0 competence, the Cloud Contact Center enables companies to achieve a win-win setting when it comes to delivery – delivering and meeting the demands of their clients and providing excellent customer satisfaction while at the same time delivering satisfactory to their respective employees thanks a well-organized and reliable work force team.
Never to be restricted by location or access, the Cloud Contact Center also provides the same opportunities and advantages to companies with home-based employees. Team leads, and upper management can timely set up the software’s SaaS capabilities anytime, anywhere, which makes it a flexible solution when issues about time and place arises. It is basically a globally flexible solution that most call centers are satisfied of.
Since the ease of access will never be a question or a future dilemma, companies who have already invested on the Cloud Contact Center have already secured an affordable solution under their name which can make them more confident and credible when it comes to engaging future clients and companies.
With a very simple set-up of arranging the agents’ computers in grids, company resources are sure to be shared and monitored real time, anywhere. Since the control is web-based and centralized, company managers and the workforce are given the advantage of being on top of everything – from the tiniest details to alarming and challenging ones thus solution and contingency plans can readily be deployed.
For the call center industry, control and being a step ahead of everything are key to ensuring success and the Cloud Contact Center provides that security and advantage. It gives the needed edge for companies to impress and deliver to their clients while at the same time creating and providing a healthy environment to the employees. The Cloud Contact Center does this and more, which makes it one of the best investments a company could ever have.
