Zendesk Help Desk Software
Zendesk Help Desk software is an elegant but simple customer relationship management (CRM) solution. The principle is to help you build your customer base through simple and easy-to-use business solution. Zendesk Help Desk understands your business needs and the customer needs. Together with a robust marketing functionality, this marketing and customer service solution offers integration and collaboration with the present business solutions used.
With innovative modern technologies and functionalities, Zendesk Help Desk provides the best result in responding and communicating with customers. The solution offers aggressiveness and strength in acquiring new customers while retaining the current or existing customer audience. Zendesk Help Desk’s architecture is designed to scale with the growth and expansion of your business.
The proven expertise of ZenDesk Help Desk helped several companies to grow from start up firms into well-established organizations. The design of ZenDesk works with several industries, including manufacturing, media, technology, retail, and other vertical markets. Currently, the marketing solution is utilized in more than 20, 000 client teams, organizations, and businesses around the globe. Groupon, DropBox, Sony Music, American Support, Lonely Planet, and Vodafone are just few of the many big names of respective industries that are benefiting from the robustness of ZenDesk Help Desk. Software.
For a low as $20, businesses with three users can already utilize ZenDesk Help Desk. Other packages include $29 for the regular use, $59 for the Plus version, and $119 for the Enterprise version. Flexible payment terms are available to suit the demands and capability of organizations, especially SMEs.
For businesses that are using other business solutions, ZenDesk Help Desk provides better and smooth integration. It works with Facebook, HootSuite, Twitter, and Wordpress for its online marketing links. On the other hand, ZenDesk can work with SugarCRM, SalesForce, Microsoft Dynamics CRM, MailChimp, LogMeIn, Jira, FreshBooks, and Harvest to effectively run the marketing solution of the organization.
ZenDesk Help Desk offers a quality customer satisfaction capability. With its business intelligence and pre-defined business capabilities, ZenDesk provides business analytics and metrics with regards to customer demography. The collaboration with GoodData helps to promote better relevant information for business managers to use in marketing strategies. It helps the business management to find ways and create decisions based on relevant information offered by ZenDesk.
For purposes of information sharing across business players, ZenDesk offers a secured network through its Ticket Sharing feature. In the same manner, the Voice Support of ZenDesk Help Desk provides a better customer support service system. Anomalies and issues with customers are easily and quickly answered. It avoids delays in communicating with clients to retain existing customers and reduce customer loss percentage.
With the aid of social networking capability, businesses have the chance to improve and enhance their social media clout. Facebook is used in ZenDesk to enable customer support and maintain a good marketing standing. On the other hand, Twitter integration provides a better utilization and implementation of Twitter branding and promotions. Well-defined rules in marketing through social networks are provided in ZenDesk Help Desk to guide business key players.
