Web+Center Software
Web+Center provides a very stable core that can be adapted to the individual needs of the business. As a matter of fact, this software is highly recommended for businesses looking for a simple yet highly customizable Help Desk solution. Well, the software is extremely cost-effective, offering small to mid-sized businesses an access to a powerful customer self-service, customer support, CRM, as well as field service. Actually, of these can be installed and organized fast and with ease.
Web+Center is a perfect fit for smaller businesses in government, hospitality, non-profit, education, and organizations that simply offer IT support. In fact, it offers its customers an open database along with the source code architecture that may lead to a highly organizable system that can be personalized to every needs of a business, though it is an extremely affordable software. This software can be installed hosted or on-basis. It can also be accessed over the internet or online. When it comes to its pricing, it can be determined through the number of licensed technicians and if it is always available for reference on the website. In other words there are no hidden costs.
The heart of the Web+Center is actually made up of five modules. First is the Customer+Center. It is a self-service portal in which customers can submit, track, as well as update service requests. Second is the Tech+Center and it is a used module. It is used by support staff to track manage support cases and log. This module includes features for dispatcher availability, routing and prioritizing, as well as integrated asset management. Third is the Business+Center. This module provides a robust CRM tool for the sales team along with the comprehensive contact management and targeted emailing capabilities that combines well into the customer support database since the sales contacts may turn into clients who need support.
Fourth is the Pocket+Center. It is a mobile and streamlined version of Tech+Center that can be used only if there are mobile devices. It is accessible through smartphone enabled with a browser. Fifth and last is the Reservation+Center. This is a new feature and an equipment and facility reservation tool. It can be accessed by the clients and handled by administrators. These five very important modules are the reasons why the Web+Center is a perfect option for smaller businesses seeking for an affordable Help Desk solution and can offer robust functions that can be organized to their unique needs.
The common approach of the Web+Center to Help Desk, Work order tracking software, and Sales CRM is being used by the government, companies, military, education, hospitality, as well as non-profits, as stated earlier. This software is now being implemented for Work Order tracking softwares for facilities management and system bug tracking. Here are some of the examples on how Web+Center is being applied in each of those markets. These includes the: K-12 Educaiton IT Support, Higher Educaiton IT Support, Corporate IT Support, Health Care, Facilities Management, External Custoemr Self-Help or Product Support, Field Service, Fire Extinguisher Inspection Software, Government, as well as Hospitality Organizations.
