USAN Software
USAN is a contact center solution that has the capacity to support about 1 billion of calls in one year. There are comprehensive functions that this software has to offer. For example, it can manage the interaction to every customer and it is also possible to integrate it with the existing technologies of the company.
There are complete solutions of the USAN. In fact, this is also ideal for the organizations in the mid market section. For those who are seeking for ideal software of contact center to use, USAN is a great choice. It can be a big help to deliver ideal solutions that will be a big help for your organizations. One of those solutions is that it has customer support for outbound channels and inbound channels of communication. This type of call center solutions are great for organizations most especially if they have high inbound calls volume. What are the examples of which? It includes service requests, account management and even the bill payment at the same time. This type of software is truly a great option for companies to consider.
Now, if you are searching for a way to avoid costly upgrade in equipment, the USAN is the solution that you want. It even allows to be converted into hosted system. This also offers for on-premise, hosted as well as the hybrid type of solutions. It already has 20 years of experience being the hosted services provider. Aside from that, it also has deep knowledge regarding the industries so business owners can take the full advantage of what this software has to offer.
What are the solutions that USAN offer aside from those mentioned above? It includes competitive advantage in the challenging market nowadays. Aside from that, it also renders solution with all its capabilities when it comes to interacting with your customers, hosted IVR, outbound contact, automated dialing, call management including ACD and more.
The USAN product works with the existing technologies. It even includes or individual applications that feel certain gaps for the center infrastructure. Not only that. The USAN solution also offers for reliable and cost effective contact center for companies. It creates powerful customer support in a multi channel way. Even the officials of this software also said that they created the “Rooms to go” with great blend of the outbound and inbound capabilities. It even remains to have voice response that is interactive, call distributor that is automatic and with dialer platform that is predictive.
In short, as your customers and business will continue to grow, you will have to deliver different experience to people. After a thorough consideration and research, the management of USAN finally released for this technological innovation with a mindset that is more service-oriented. The company officials are even pointing out that they selected this software from other major competitors because the solutions offer conference call, monitoring through social media and call blending at the same time. The SAN, Inc in fact remains a provider for solutions for customer engagement even until today.
