ServiceWise Software
ServiceWise is a good choice for those who are searching for help desk or service system in their IT departments. This system offers functionality of point and clicks which is possible to be flexed so that it will meet the overall needs of the enterprise. After all, more establishments are now searching for a robust type of customer support.
So, who are the makers of this system? The ServiceWise is created by the TechExcel and this is also a solution that is comprehensive for a service desk. In fact, it continues to offer for single solution by managing the employee self service, customer support or service, knowledge management and more. One of the functions of ServiceWise is that it can help the IT department by automating and optimizing their desk processes. With that, it will utilize for the solutions of those in IT project management, dashboards, configure for workflows, reporting and many more. Thanks for the created web based system which is easy to maintain and use.
Aside from that, it also supports and maintain for the software standards of ITIL. This one even offers for the integration of LDAP and the API web based. All of these will be allowed for seamless integration along the existing systems of the company. In fact, it may also be tailored or scaled so that it can meet the needs within the industries. What are those needs? It includes the healthcare, public sector and of the education at the same time. It is a good thing to know that the ServiceWise even comes with the equipped features. Most of these features are even centralized and also customizable for the self service portal. Those end users also could report easily for request service and issues including help documents.
If you will think and check at it closely, any email which will be sent right from the portal will get logged to be a request. After that, there will be escalation which will be made and then there will also be workflow kind of design.
Organizations will surely benefit from the ServiceWise. It is because it is created with a knowledge base that is solid. Even the analysts can standardize after gather the data.
So, what are the solutions which the ServiceWise can offer aside from the ones mentioned above? Generally, it can offer for a complete type of reporting including the trend, summary and also the lists for the distribution reports. All of these may be customized so that it can continue to meet the needs of the company. For those who are searching for possibility to streamline their activities of IT help desk, the ServiceWise can offer for solution that is out of the box. Why is that so? It is because this system is created to be both powerful at the same time flexible too.
The ServiceWise can serve to be the software that is adaptable for service management in the IT department. Also, the workflow standards can be easily implemented along with its streamlined processes. It can surely aid the enterprise in the process of controlling and monitoring data.
