Service Skeds Software
Field service companies require organization and solid work strategy to ensure they can provide proper services to their clients. With the help of cloud-based Service Skeds application, field service providers can maintain good relationships with their clients as they can do the job done and automate specific operations in their companies.
The primary aim of companies providing field service is to retain clients’ business, which is only possible by extending fast yet accurate service. This is where this application comes in. It helps in scheduling people and services while taking note of other essential factors needed in getting the job done on site.
Service Skeds is designed to be an intelligent application, but with a user-friendly interface so scheduling is made simpler than before. Once technicians have been scheduled on their assigned tasks, they will be equipped with necessary tools and dispatched on schedule so clients will get the service they need at the time they expect or set by the company.
However, Service Sked’s task doesn’t end with deploying the technician to their sites. Companies also need to monitor their progress to ensure they met with the client and do their jobs. Service Skeds’ mobile version is the program to use on these scenarios. Serving like a communication tool between the company and employee, this program is designed particularly for portable devices and can be accessed all day with through the internet. Even being a small program, it’s packed with various details that the technician would need while they are on the site. It also serves as their logbook while working. They must record specific procedures done on site like fixing or replacing parts and updates for future references. A single click and the system will be updated with this information.
Another benefit of having this program is it’s fully customizable based on what the company needs. For example, some companies want to know whether their technicians arrived on site as scheduled. Main application users in the company can run GPS to track their technicians and see whether they are onsite and seen by their clients. This system is also customizable in terms of sending alerts to customers waiting for technicians. They can inform them that the technician will arrive anytime as they have been dispatched from the company. The benefit of this solution is it will leave a positive impression to clients in terms of having a systematic workflow. Service Skeds enables clients to leave their feedback on the service, whether they are satisfied on it or not. This is necessary in improving customer’s satisfaction and provide better services in the future.
Service Skeds, aside from being simple to use application, can also be integrated with different programs that are often used by companies like accounting suites. With integration, the whole workflow remains more systematic while providing more benefits for the company in terms of dealing with their clients. This is a holistic program that works not only with the primary operators but also for technicians to work together towards extending quality field service.
