PhaseWare Tracker CRM Software
PhaseWare Tracker CRM is a customer relationship management (CRM) solution to aid the organization in improving its performance and productivity. Customers must get the finest support and satisfaction to avoid losing them. It will help the organization to expand and grow through massive customer support. Customer base is improved through its existing customers and new markets.
PhaseWare Tracker CRM is designed to meet needs and demands. Whether the organization is working with a single license or more than a thousand, pricing packages are available. The organization spends operation cost only on matters and applications that it needs at the moment. As the business grows, customized settings and users expansions are available.
With regards to integration with operating systems and platforms, the business solution works with Mac and Windows networks. There is no need to replace the existing hardware and software components of the organization. In its web-based architecture, PhaseWare works with different web browsers to provide the organization interoperability and compatibility it needs.
For users to understand the detailed implementation and utilization of PhaseWare, Self-Guided Trainer is available. YouTube and embedded versions can help aid users to optimize the use of the solution. Service supports are also available to handle real-time technical resolutions.
PhaseWare Tracker CRM is packed with different functionalities and modules that deliver modern benefits for organizations. The Incident Management capability helps the business to document customers through its pre-defined and customized fields. It is easy for the organization to track leads and customer audience. Through its knowledge-based business intelligence, activities and operations of the organization are analyzed to deliver updated and reliable reports.
As a multichannel marketing solution, PhaseWare offers a single database to control the time of marketing campaigns. It supervises the period of email marketing to a specific demography of market audience. It creates a report on each marketing channel to develop a powerful and robust marketing solution.
In addition to the multichannel capability, PhaseWare Tracker CRM maintains a full overview of customers. Existing customers of the organizations are profiled according to some pre-defined categories. Status and incident reports are created to help managements develop a better marketing campaign and business strategy.
As a full-featured call center management solution, PhaseWare Tracker CRM reduces the time spent on each call. Resolution and interaction reports are created through a statistical network. Routine calls are developed into a peer support network to enhance the business performance and customer relationship management of the organization. With the aid of the reporting writer, it is easy for the business to resolve critical issues and customer anomalies within a short period of time.
The audit trail capability of PhaseWare Tracker CRM offers a simplified processing of transaction. As an end-to-end processing solution, it tracks down sales, customer relationship, and service satisfaction. The audit trail provides a historical communication system for the organization.
Moreover, customization of network settings can be simplified quicker and better. There is no need for IT experts to handle customization of networks. Users can easily enhance and manage networks to advance their goals and objectives.